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Tag Archives: corporate responsibility
Investing in American Jobs
Last week, the White House convened a group of American business leaders for its “Insourcing American Jobs” forum. I was honored to attend the forum with Hal Sirkin of the Boston Consulting Group who is one of our clients here at APCO. Hal’s study, “Made in the USA, Again,” was a big part of the forum. President Obama highlighted the study in his opening remarks and used it to jump start the forum’s discussion.
Posted on January 20, 2012
Categories Government Also tagged economy, insourcing, jobs, White House Leave a comment
Categories Government Also tagged economy, insourcing, jobs, White House Leave a comment
Corporate brands must add value to society
In my previous posts, I made the case that corporate branding is out of step with the reality of the market. Why, when given the ability of companies to adapt quickly to technological change, would corporate brands be out of step?
To some degree, I think companies have been forced to adapt their operations and product marketing to technology because it has hit them over the head like a sledgehammer. The market quickly makes winners and losers, but the corporate brand doesn't cry out in the same way. It is harder to diagnose the harm a brand suffers from being left behind, making it less likely to get attention.
There is, however, very tangible science available that documents the value of the corporate brand and its ability to predict things like sales, customer and employee loyalty, and even market capitalization.
Posted on December 6, 2011
Categories Corporate Responsibility Reputation Also tagged corporate brand, shared value, societal value Leave a comment
Categories Corporate Responsibility Reputation Also tagged corporate brand, shared value, societal value Leave a comment
It’s time for corporate brands to step up
Corporate brands need to step up. Now is the time to rethink your corporate brand in light of the new expectations and interactions it faces.
Once upon a time, we could categorize stakeholders by their occupations. Today, stakeholders can create themselves by their level of advocacy, and the tools to create that advocacy have become much more democratized and scalable. Individuals can become influencers quickly and with global reach. Their advocacy may be aimed at a particular product, but as often as not, they pierce the corporate veil and go straight to the corporate brand. Why do this? Because people are smart. They understand that products don't make decisions, companies do; products don't run afoul of labor standards, companies do; and products don't have environmental problems, companies do.
Posted on November 30, 2011
Categories Reputation Also tagged corporate brands, CSR, influence, Reputation, stakeholder engagement Leave a comment
Categories Reputation Also tagged corporate brands, CSR, influence, Reputation, stakeholder engagement Leave a comment
Brand comms strategies must evolve with technology
Let's talk about brands for a minute. I think this may be an area where semantics have overtaken common sense. I've read heated online exchanges about the difference between brand and reputation, but the difference when discussing corporate brands seems only one of perspective. The brand is the promise, the reputation is the success in delivering on that promise.
When we talk about corporate brands, what are we really talking about? It is the promise those brands are making to a range of potential stakeholders about what they can expect from the company. With that in mind, I am always stunned when a company gives short shrift to its corporate brand under the delusion that “no one is buying the corporate brand – they're buying the products.”
Posted on November 28, 2011
Categories Reputation Also tagged brand, Champion Brand, Reputation, ROI, stakeholders Leave a comment
Categories Reputation Also tagged brand, Champion Brand, Reputation, ROI, stakeholders Leave a comment
Notes from the Other Side of the One-Way Mirror: The Evolving Definition of Transparency
I'm just getting out of focus groups with opinion leaders. I've probably moderated close to 500 focus groups over the past 15 years - mostly around expectations for corporate conduct and responsibility - and there is absolutely no doubt in my mind as to what the most striking change has been in the public's view [...]
Posted on May 7, 2010
Categories Corporate Responsibility Reputation Also tagged public opinion, transparency Leave a comment
Categories Corporate Responsibility Reputation Also tagged public opinion, transparency Leave a comment

Reading Between the Lines: CR Messages in the Super Bowl Ads
Categories Corporate Responsibility | Also tagged ads, CSR, Super Bowl | Leave a comment