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Category Archives: Social Media Best Practices
C U @ da riot 2nite or Icanhazlooterpics?
“To Alcohol! The cause of, and solution to, all of life’s problems.” – Homer Simpson
If Homer Simpson were in London this week, he might be using that refrain for social media instead of alcohol. As riots broke out across the UK, beginning in Tottenham following the protest around the shooting of Mark Duggan by the Met police, the use of social media has been at the forefront of dissecting the organising potential of different communities.
As the riots broke, rumours were rampant that the skirmishes had been organised through social media, particularly on Twitter and Facebook. As the days progressed, Blackberry Messenger was pegged as the main organising force for rioters, while Twitter was identified as inciting the violence with shared images and details that may have caused others to take to the streets. Regardless of the tools used, there is little doubt that social sharing through technology allowed those taking part in the riots to coordinate and communicate with one another.
Posted on August 10, 2011
Also posted in Community Engagement, Crisis, Online, UK Politics Tagged flickr, icanhazlooterpics, London riots, looter, riotcleanup, vigilante 1 Comment
Also posted in Community Engagement, Crisis, Online, UK Politics Tagged flickr, icanhazlooterpics, London riots, looter, riotcleanup, vigilante 1 Comment
And a Little Child Shall Lead Them: The Future of Media Convergence
We often joke that if we want to understand the latest new techno-gadget, we just ask our kids. Turns out we might want to ask our kids about the next new techno-gadget and quite a bit more. If we listen to the youngest among us we will hopefully understand that "media convergence" isn't simply when TV stations use Twitter or how Craigslist has replaced old-school classified ads. True convergence will take place when the virtual merges with the physical in almost everything we do. And it will be here sooner than you think.
I recently had the opportunity to talk with Kim Gaskins, Director of Content Development at Latitude, an international research consultancy based in Massachusetts. We discussed a new study she helped write called Children's Future Requests for Computers and the Internet. From the release:
Posted on July 15, 2011
Also posted in Online Tagged creativity, innovation, media convergence, social media Leave a comment
Also posted in Online Tagged creativity, innovation, media convergence, social media Leave a comment
Protect Your Social Investment from Hackers
On July 4, 2011, a group of hackers by the name of Scriptkiddies gained access to Fox News’ @FoxNewsPolitics Twitter feed, tweeting several notices that U.S. President Barack Obama had been assassinated in Iowa. In one day, we saw how a simple prank can turn into a national security threat involving the Secret Service.
Posted on July 15, 2011
Also posted in Media, Online, Reputation Tagged breach, FOX News, hacking, Obama, Scriptkiddies, security Leave a comment
Also posted in Media, Online, Reputation Tagged breach, FOX News, hacking, Obama, Scriptkiddies, security Leave a comment
The (First) Social EQ Webinar
On December 8, Eric Hippeau, the CEO of the Huffington Post, and I co-hosted a webinar-based panel discussion about Social EQ with about 50 top executives of companies across the United States. We had a great set of panelists: Brian Mayer, vice president of website and social media at the Apollo Group, the holding company [...]
Posted on December 20, 2010
Also posted in Online Tagged Brian Mayer, David Godsman, Eric Hippeau, Evan Kraus, Joanne Bamberger, social eq, social media, webinar Leave a comment
Also posted in Online Tagged Brian Mayer, David Godsman, Eric Hippeau, Evan Kraus, Joanne Bamberger, social eq, social media, webinar Leave a comment
Please Explain Apple and Google to Me
I’ve had the great joy over the last month of meeting with a lot of digital marketing, social media and corporate communication professionals across a wide spectrum of companies about Social EQ. We have not only received great questions and strong validation of the need for a higher-level method of assessing effectiveness, but also great feedback for the next time we head back into the field.
Posted on December 17, 2010
Also posted in Online Tagged Apple, Google, social eq, social informants Leave a comment
Also posted in Online Tagged Apple, Google, social eq, social informants Leave a comment

The FDA Encourages Pharmaceutical Companies to Keep Off-Label Discussions Off-line
Also posted in Health Care, Health Policy, Online | Tagged drug companies, FDA, off-label, private request, product use, public request, social media | Leave a comment